Frequently asked questions
What services do you offer to your customers?
- High-quality toys and children’s products.
- Fast delivery across Egypt.
- After-sales service and maintenance.
- 6-month warranty on all products.
How long does delivery take?
- Alexandria: 1–2 business days.
- Other governorates: 2–4 business days.
Do you accept refunds or exchanges?
Yes. Products can be exchanged if they are unused and unopened.
If a manufacturing defect is discovered after opening (without usage), the product will be exchanged only within 14 days of purchase.
Is there a warranty on products?
Yes, all products come with a 6-month warranty against manufacturing defects.